Mamá Foods is an online marketplace where you can find the flavors that remind you of home, with shipping all over the United States.

You can make your purchase 24 hours a day, 7 days a week! However, please note that we ship at the beginning of each week.

Yeah! We ship pantry orders to the entire United States and cold or frozen orders to the entire contiguous United States.

Frozen products are shipped between Monday and Tuesday to ensure freshness. Most purchases made from Wednesday to Friday are shipped early the following week. This does not include orders that have a one (1) day shipping time.

This prevents orders from being held up in a UPS warehouse over the weekend. As soon as your order leaves our warehouse, you will receive an email with your shipping information and by clicking here you can track every step of your order.

Your frozen order will leave our warehouse between Monday and Tuesday, ensuring it doesn't spend the weekend in a UPS warehouse.

We ensure that your order arrives frozen by shipping it in refrigerated cellars with dry ice and refrigerated gel packs . This way, your order will arrive at your home in perfect condition.

UPS standard shipping takes between 2-3 days to arrive, depending on where you are located.

Please note that if you place your order at the end of the week or during the weekend, the shipment will be made between Monday and Tuesday! We do this to ensure that your order arrives in the best possible condition.

Each shipping rate is calculated based on the order, taking into account factors such as weight and distance of the order. You can check the shipping price at checkout before paying.

Yes! We have two active pickup points.

Pickup Miami

It is available at our headquarters at 8531 Northwest 66th Street, Miami FL.

Hours: Monday to Thursday from 9:00am to 5:00pm and Friday from 9:00am to 3:30pm

You can call us at (786) 675-5278 to coordinate delivery.

Pickup Dallas

It is available at our headquarters at 4653 Nall Road, Suite F2, Farmers Branch TX

Hours: Monday to Thursday from 9:00 a.m. to 5:00 p.m. and Friday from 9:00 a.m. to 3:30 p.m.

You can call us at (469) 468-5553 to coordinate delivery.

Our company strives to offer a variety of high-quality, fresh pantry and refrigerator foods. However, due to the perishable nature and demand for these products, some items may not be available at certain times or locations. This is why there is a possibility that when placing an order, one or more products may be out of stock.

• Credit for Unavailable Product (OOS):
  
  The customer assumes the risk, upon checkout, that some of their products cannot be delivered or are subject to changes. After payment has been processed, the order can be cancelled at the customer's request, provided that it has not yet been processed or shipped by one of the warehouses. A credit of up to $3 of the difference is offered for the replacement.

• If the exchange is not carried out, a refund will be offered for the unavailable (OOS) products.

If this happens, you will be given a refund or replacement of the products depending on the case.

If this is your case, contact us support@mamafoods.com (786) 675-5278

The following products will be considered “Deteriorated”:

• With altered flavor
• Compromised safety parameters. E.g. Packaging whose breakage exposes the product to consumption.
• Product expired or due to expire within one month.
• Missing or incorrect product.

Applicable for refund, the following must be provided:

• Order Number
• Photos of damaged products.
• Photos of the batch number printed on the box, if requested by our staff

Up to a maximum of 50% of the shipping cost will be refunded if the missing products are 75% or more of the total weight of the order.

• Failure to submit the required information will result in the refund not being processed.

• Cheeses with an expiration date of one month or 15 days do not apply for refunds or replacements because the Cheeses we work with are Fresh Cheeses.
• In the event that the package is stolen from the customer's home or shipping address once it has been delivered, the company will not be held responsible.

• If you were not previously notified, please contact us to process your refund! (786) 675-5278 support@mamafoods.com
• If you were previously notified: Your refund must be in the process of being processed by your bank. If you have any questions or require confirmation, please contact us! (786) 675-5278 soporte@mamafoods.com

• Mistreatment by the carrier caused the safety parameters to be breached. E.g. Packaging whose breakage exposes the product to consumption.
• Product whose expiration date is current or has one (1) month difference.
• Missing or incorrect product.
  
  

Product classification and how replenishment applies to each one:

• Pantry Products: A replacement will be sent as agreed with the customer as long as the shipping cost is not greater than the product to be sent.

To process a replacement we need the following information:

• Order number
• Photos of damaged products
• Photos of the batch number printed on the box, if requested by our staff

If this is your case, contact us at soporte@mamafoods.com (786) 675-5278

Frozen products: For frozen orders, including fresh products, replacements only apply if the damaged products total more than $40 and are also 50% or more of the total amount of the order.

To process a replacement we need the following information:

• Order number
• Photos of damaged products
• Photos of the batch number printed on the box, if requested by our staff

If the required information is not submitted, the replacement cannot be processed.

If this is your case, contact us at soporte@mamafoods.com (786) 675-5278

Failure to provide the required information will result in the replacement not being processed. In the event that the package is stolen from the customer's home or shipping address once it has been delivered, the company will not be held responsible.

Taking into account the aforementioned, in the case where there is a delay in delivery due to UPS, the order does not apply for cancellation. This means that, take all the information into consideration because once you have checked out, a delay by UPS will not be sufficient reason to cancel your order.

We understand that you may need to cancel an order. To do so, you must meet one of the following conditions and contact our customer service team as soon as possible.

A cancelled order is a full refund of the amount paid. That is, the total purchase price including one hundred percent (100%) of the shipping price.

Conditions:

1. The order has not yet been processed by any of our warehouses. Once an order has been completed or shipped it cannot be cancelled.
2. UPS never delivered the order due to delays on its part. Orders not delivered due to delivery address issues cannot be cancelled.
3. Mutual agreement between both parties for specific situations.

By meeting one or more of the conditions mentioned above, the customer has the right to request the cancellation of his order. If this is your case, contact us at support@mamafoods.com (786) 675-5278